Welcome to Cobblestone Medicine and Rehab Centres!
We are thrilled to help you live your best life at Cobblestone Medicine and Rehab Centres! We believe that trust is the foundation of our services, and we strive to build it by providing the highest level of integrity and professionalism in everything we do. We want you to feel confident and secure in your experience with us, which is why we offer a range of healthcare services that are regulated and designed to meet your unique needs.
At Cobblestone, we believe in fair rates and policies to ensure that you get the best return on your investment. We offer both in-person and online video sessions to accommodate your busy schedule, and our team of experts is ready to help you achieve your goals. During your first visit, we will recommend a colleague who can assist with your treatment plan, ensuring that you receive the best care possible.
Finding the right therapist can be challenging, which is why we offer compatibility matching to ensure that we pair you with the therapist that best fits your needs. If you find that your therapist isn’t quite the right fit, we understand. That’s why we offer a complimentary initial session with another therapist.
We also offer complimentary meet-and-greets, allowing you to meet with any of our therapists for 15-30 minutes to determine the best fit for you. Our services are often covered by health care benefits, and we can direct bill for most insurance companies. If your specific carrier does not allow direct billing, don’t worry. We will collect payment at the time of your appointment and provide a receipt for you to submit to your insurance provider.
We accept debit, credit card (Visa, Mastercard), and cash payments at our clinic. If you are seeing a therapist over video or phone, payment must be made by credit card through our secure payment system or via Interac e-transfer. We want to make sure that you are comfortable and satisfied with your experience at our clinic, which is why we offer a cancellation policy that is fair to our therapists and other clients. Please give us a full 24-48 hours notice to cancel a session. If you cancel with less than 24 hours’ notice, you will be subject to a cancellation fee of the full session rate.
We offer virtual therapy and online sessions for most therapy programs at Cobblestone Medicine and Rehab Centres. Your happiness is our top priority, and we are here to help you achieve your goals in a safe, supportive, and friendly environment.
AODA Policy and Commitments For All Independent Contractors, Employees and Patients
Cobblestone Medicine and Rehab Centres is committed to providing accessible services to all individuals, including those with disabilities. We have developed an Accessibility for Ontarians with Disabilities Act (AODA) policy that outlines our approach for both patients and staff.
For our patients, we strive to provide accessible services that meet their unique needs. Our commitment to accessibility means we will make every effort to accommodate patients with disabilities. We offer communication supports and accessible formats upon request to ensure that all patients receive the same level of care and attention. We welcome feedback on how we can improve our services to better meet the needs of patients with disabilities.
Cobblestone Medicine and Rehab Centres provides equal employment opportunities to all individuals, in accordance with the Human Rights Code and the AODA. We are committed to creating an inclusive and accessible workplace for all staff members, including those with disabilities. We acknowledge the importance of accommodating the needs of our staff members with disabilities in order to enable them to fulfill their job duties. We welcome feedback on how we can improve our workplace to better meet the needs of staff members with disabilities.
At Cobblestone Medicine and Rehab Centres, we believe that accessibility is a fundamental right. As such, we are dedicated to ensuring that all individuals have equal access to our services and workplace. Our AODA policy is a testament to our commitment to providing accessible services and creating an inclusive workplace.
We understand how important it is to create a safe and inclusive environment at our healthcare facility. That’s why we have a strict zero-tolerance policy towards any form of discrimination, whether it’s directed towards our patients or staff members. We believe in treating everyone equally and fairly, regardless of their background, beliefs, or identity.
Our staff members are a vital part of our community, and we make sure that they are treated with the same level of respect and dignity as our patients. Discrimination, harassment, and bullying have no place in our healthcare facility and we take any incident of such behavior seriously. We conduct thorough investigations and take appropriate disciplinary action against anyone found guilty.
We want all our patients and staff members to feel supported and valued. We encourage anyone who experiences or witnesses discrimination, harassment, or bullying to report it immediately to the appropriate authorities. Our commitment to diversity, equity, and inclusion is unwavering, and we strive to create an environment where everyone feels safe and respected.